Gadgetoceanbd.com always wants you to have a seamless/troublefree/problem free shopping experience. To guarantee our client’s satisfaction, we offer easy return & refund facility.

In case of refunds and returns — first, if you have a need to consider refunds and returns, you are likely to have ordered a product from us, which means we owe you a “Thank You”. Nothing makes us happier than a legion of happy clients and as such we promise to do our very best to deliver an amazing product and client experience.

Return & Refund Policy may be applicable in any of the following conditions:

• If you have received a physically damaged product (For inside Dhaka orders, you must notify us in front of the delivery man; For outside Dhaka orders, you must provide unboxing video from the Sundarban Courier poly or our packaging).
• If you have received a used product (For inside Dhaka orders, you must notify us in front of the delivery man; For outside Dhaka orders, you must provide unboxing video from the Sundarban Courier poly or our packaging).
• If you have received a counterfeit product (must be notified within 24 hours).
• If you have received a wrong product or the product is completely different from the picture of the website (must be notified within 24 hours).
• If you have misplaced an order (in that case, you are requested to provide the shipping costs).

Return & Refund policy is NOT applicable in any of the following conditions:

• Change of mind or misplacement of an order is not applicable if you have broken the intact seal.
• Damages due to the misuse of the product.
• Any consumable item which has been used or installed.
• If you have broken the seal of a product which was intact.
• Software related issues (bugs, updates, etc.) are not included.

Please Note: Product quality is up to the manufacturers. As we are not the manufacturer, you cannot return a product simply because you are not satisfied with the quality. For a valid return, you must provide proof of purchase and mention a valid reason for the return.

N.B: Replacement of the product is subject to the availability of the same item on Gadgetoceanbd.com

🕒 Return & Refunds may take up to 7–15 working days.

Refund Policy

After receiving the client’s returned product, we will check the product & if your return is approved – you will be eligible for a refund.

The purchased product must be in sealed/wrapped/intact condition (as delivered) to be eligible for a refund. Otherwise, there will be no option for any refund.

Refunds may take 7–15 working days. (Credit card payments may take longer depending on commercial banks.)

Shipping Cost

Shipping charges incurred in connection with the return of a product are non-refundable.
Client is responsible for paying the costs of shipping and for the risk of loss or damage to the product during shipping, both to and from Gadgetoceanbd.com.

Any kind of misbehavior will simply ignore the complaint or may result in delay to solve the complaint. Client’s patience will highly be appreciated. We are always there for you.

★ Gadgetoceanbd.com and its authorized persons have full authority to bring changes in any of these return & refund policies.
★ Return & refund policy may change with or without prior notice; customers are requested to read this information before ordering.
★ If you have any questions about this return & refund policy, please feel free to contact us at support@gadgetoceanbd.com